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Shipping Policy

At Ankha Aura, we aim to deliver your orders as quickly and efficiently as possible. Since our products are custom-made through our trusted third-party partners, Printify and Printful, shipping rates and delivery times may vary. Please read below for detailed information on our shipping process:

Shipping Rates

• Shipping Costs: Shipping costs are calculated based on the destination, the selected product, and the shipping provider. The final shipping fee will be displayed at checkout before completing your purchase.
• Multiple Shipments: If your order includes multiple items produced by different providers, they may arrive in separate packages at different times. This will not affect the overall shipping fee.

Fulfillment and Delivery Times

• Fulfillment Time: Our products are made to order, and it typically takes 1-4 business days for orders to be fulfilled.
• Delivery Time: Once fulfilled, delivery times vary depending on the destination:
  • Domestic Orders (U.S.): Estimated delivery time is 2-8 business days.
  • International Orders: Estimated delivery time is 5-30 business days, depending on the destination.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier processing times.

Shipping Methods

• We work with various carriers like FedEx, DHL, USPS, and other local providers, depending on the destination and shipping method selected. The specific carrier is chosen automatically based on your location and the product being shipped.

Tracking Your Order

• Tracking Information: Once your order is shipped, you will receive a tracking link via email. This allows you to monitor the progress of your delivery. If you have not received your tracking information within 7 business days of placing your order, please contact us at Support@ankhaaura.com.

Important Information

• Customs Fees: For international orders, any customs or import fees that may apply are the responsibility of the customer. These fees are not included in the shipping costs displayed at checkout.
• Shipping Delays: While we strive to ensure timely delivery, Ankha Aura is not responsible for delays caused by the carrier, customs, or other factors beyond our control. However, we will assist you in tracking your order and resolving any issues that arise.
• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us at Support@ankhaaura.com with your order number, a description of the issue, and photos of any damage (if applicable). We will work closely with our production partners to investigate the issue and find a resolution as quickly as possible, whether that means a replacement or a refund, depending on the situation.

Contact Us

If you have any questions or concerns regarding your shipment, please don't hesitate to contact our support team at Support@ankhaaura.com. We are here to ensure that your experience with Ankha Aura is as smooth and satisfactory as possible.

Legal Disclaimer

This shipping policy is subject to change at the discretion of Ankha Aura. It is the customer’s responsibility to review the policy before making a purchase. By placing an order with us, you agree to the terms outlined in this policy.